F.A.Q


What areas do you cover?

We send goods all over the UK on a supply only basis. We also offer an installation service within a 50mile radius and beyond if economically viable.

Do you provide a written Estimate or Quotation?

 We normally provide a fixed price quotation valid for Up to 60 days. We will give an estimate for any work that cannot be quantified at the survey.


What are your terms of business.?

As the goods are custom made we ask for a 50% pre-payment on a supply only contracts with the balance payable on delivery. With contracts where installation is required a 50% pre-payment excluding installation costs is taken followed by at 50% staged payment when joinery is complete. Installation is quoted separately and is treated as a separate order payable upon completion.

Who takes responsibility for measuring?

If the the goods are manufactured on a supply only basis the customer is responsible for providing measurements. Timberglaze may be able to visit site and take measurements but may charge for this service. The customer will be provided with workshop drawings and specification, manufacture will not begin until these are signed off by the customer. If Timberglaze agree to install the goods we will take responsibility for measuring providing no subsequent  changes are made.

What methods of payment do you accept?

Our preferred method of payment is by electronic bank transfer. We also accept payment by credit and debit card (with the exception of Amex and Diners Club), cash and pre cleared cheque.

What guarantees do you offer?

Accoya is guaranteed for 50 years . Fully finished Windows and doors are guaranteed for 10 years against mechanical and structural failure, sealed units are quaranteed for 10 years against misting only if windows and doors are supplied fully glazed and factory finished. Paint finishes are guaranteed for ten years. The guarantee will not cover any failure do to wear and tear or accidental damage was not rectified within  a reasonable time  . It is a stipulation of the guarantee that defective goods that were sold on a supply only basis are returned back to our premises at the customers expense for rectification.

What happens if I wish to cancel after I have placed my order?

 You'll have a short time to change your mind after which we will charge to the value of the work carried out to the time of cancellation.



My building is listed, what do I need to do?

My building is listed, what do I need to do? You need to apply for listed building consent with your local authority to carry out any alterations. You may have to provide sectional, elevation drawings together with a plan of the local area highlighting your property. You will also need to produce a heritage statement outlining the impact your alteration may have and a design and access statement


What if I live in a conservation area?

What if I live in a conservation area? Any external alterations may be covered by a covenant stipulating style of windows.


Do I need to comply with building regulations?

 If you are having your windows replaced the new windows will need to comply to Document L ( unless subject to listed building consent).  Repair, upgrade or partial replacement does not normally need to be regulated but safety glass should be fitted in critical areas.

Do you Install as well as supplying your products?

We often sell our products on a supply only basis because  a lot of builders, carpenters  and contractors have the means to fit windows and come to us because we can offer a fully finished product.
We also understand that  a lot of our domestic customers might not want the hassle of finding a separate installer so we offer a fitting service within the aforementioned parameters.

What is your lead time?

Lead times vary depending on the product  and our workload so we will estimate this when we provide a quotation 


Do you operate a quality control system

Yes, we implement  a system of factory quality control complying with BS EN 1435  and  can offer a Declaration of performance certificate and CE marking